These Terms and Conditions apply to all Infrastructure-as-a-Service (IaaS) offerings provided by PeaSoup Hosting Limited. By purchasing or using our services, you agree to be bound by these terms.
1. Services
PeaSoup provides virtualised infrastructure services, including compute, storage, and networking capabilities, delivered over a VMware-based platform. The scope of services is defined in your specific service package or proposal. PeaSoup reserves the right to upgrade, modify or enhance its platform without materially reducing performance or functionality.
2. Account and Access
Access to the IaaS platform is provided via secure credentials. You are responsible for keeping these credentials confidential and for all activity under your account. PeaSoup may suspend access if we believe there is a security risk or policy violation.
3. Fees and Payment
Services are billed monthly in advance. Payment is due within 30 days of the invoice date. Failure to pay may result in suspension or termination of services. All fees exclude VAT unless stated otherwise.
4. Fair Use and Acceptable Use
Use of the service is subject to PeaSoup’s Fair Use Policy, available at https://www.peasoup.cloud/fair-use-policy. You agree not to use the services in a manner that disrupts or degrades the performance or security of the platform or violates applicable laws.
5. Service Levels
PeaSoup will use reasonable efforts to maintain the platform’s availability of 99.99%. Service credits are available as defined in our Hosting Service Agreement.
6. Data Protection and Security
PeaSoup complies with UK data protection laws. You retain ownership of your data, and we act as a Data Processor. We will implement reasonable technical and organisational measures to protect your data. Security incidents will be handled in accordance with our SLA and privacy commitments.
7. Intellectual Property
All intellectual property in the platform and associated software remains the property of PeaSoup or its licensors. You may not copy, reverse-engineer, or resell the services without prior written permission.
8. Termination
You may terminate services with 30 days’ written notice. PeaSoup may suspend or terminate services for non-payment, violation of policies, or breach of these terms. Upon termination, you are responsible for retrieving your data within 30 days.
9. Liability
PeaSoup’s liability is limited to the total fees paid by you in the preceding 3 months. We are not liable for indirect or consequential losses, including data loss, unless caused by our negligence or breach of contract.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.