Effective Date: 1/11/2024
These Billing and Payment Terms (“Terms”) govern the monthly billing practices, payment obligations, and policies for PeaSoup Object Storage (“Service”). By using the Service, customers agree to these Terms.
1. Billing and Payment Overview
1.1 Billing Cycle: The Service operates on a monthly billing cycle. Customers will be billed automatically each month, starting from the initial date of subscription, using the credit card provided at signup.
1.2 Credit Card Payments: Payments are accepted via credit card only. By providing credit card information, the customer authorises PeaSoup to automatically charge the card on a recurring monthly basis for all fees related to the Service.
1.3 Invoices: Invoices are generated monthly and will be accessible through the PeaSoup customer portal. An email confirmation of each transaction will be sent to the registered email address.
2. Charges and Pricing
2.1 Storage Fees: Monthly fees are based on the selected storage plan, calculated per terabyte (TB) per month based on the selected storage quota.
2.2 Data Egress and Overages: Each month includes a free egress limit equal to the total size of stored data. Usage beyond this limit may incur overage fees, as specified in PeaSoup’s Fair Use Policy.
2.3 Price Changes: PeaSoup reserves the right to modify prices or introduce new fees. Customers will receive at least 30 days’ notice of any price changes before they take effect.
3. Payment Due Date and Automatic Billing
3.1 Automatic Billing: Payment is automatically charged to the registered credit card on the same day each month, based on the customer’s initial subscription date.
3.2 Failed Payments: If a credit card payment fails, the customer will be notified and must update their payment information within 7 days to avoid service interruption. If payment cannot be collected, PeaSoup reserves the right to suspend the account.
4. Late Payments and Fees
4.1 Payment Deadline: Payments are due automatically on the billing date. If a payment is not completed, a late fee of 1.5% may be applied to any outstanding balance after the due date.
4.2 Suspension for Non-Payment: If payment is not received within 7 days of the due date, PeaSoup may suspend access to the Service. Continued non-payment will result in permanent termination of the account, including data deletion.
5. Taxes and Fees
5.1 Applicable Taxes: All fees are exclusive of VAT. As the service is operated in the UK PeaSoup will add VAT to the monthly charges as required by law.
6. Refunds and Credits
6.1 No Refund Policy: PeaSoup does not offer refunds for monthly payments, except as required by law or in cases where service credits are issued under the Service Level Agreement (SLA).
6.2 Service Credits: If PeaSoup fails to meet its SLA uptime commitment, customers may request a service credit. Service credits are applied to future invoices and are not convertible to cash or retroactive payments.
7. Disputed Charges
7.1 Notification of Dispute: Customers must notify PeaSoup in writing within 15 days of the billing date for any disputed charges, providing relevant documentation to support the dispute.
7.2 Resolution Process: PeaSoup will investigate and, if necessary, correct disputed charges. If the charge is confirmed as valid, it will remain due per the original terms.
8. Account Termination and Cancellation
8.1 Termination by Customer: Customers may cancel their subscription at any time through the PeaSoup customer portal. No refunds will be provided for the current billing cycle; service will continue until the end of the paid period.
8.2 Termination by PeaSoup: PeaSoup reserves the right to terminate accounts for violations of the Terms and Conditions, including failure to pay. Upon termination, access to data will be revoked, and PeaSoup is not obligated to retain stored data.
9. Changes to Billing and Payment Terms
PeaSoup reserves the right to modify these Billing and Payment Terms. Updates will be posted on the PeaSoup website, and continued use of the Service constitutes acceptance of any revised Terms.